Casino / Mobile
coo11 collects only the information needed to keep your wallet connections — including Nagad and Rocket — working correctly and securely. This policy tells you exactly what we collect, why we hold it, and what steps you can take to review or correct your records at any time.
When you open an account with coo11, we collect the registration details you submit — your name, contact information and the mobile wallet identifiers you link, such as your Nagad or Rocket number. We use this information to verify account ownership, process wallet transactions and send you account-level communications you have opted into. We do not sell your personal data to third parties for marketing purposes. We may share limited data with payment processors — including the Nagad and Rocket networks — solely to complete the transfer you have requested. Retention periods vary by the type of record: transaction logs are held for as long as required by the applicable financial record-keeping obligations under the laws of the jurisdiction where access is permitted, and account profile data is held until you request closure or the account becomes inactive under our standard dormancy terms. Cookies and similar tracking are used to keep your session active and to measure how pages perform, not to build advertising profiles. Access to and use of coo11 depends entirely on your local law and the eligible regions defined in our terms. If your jurisdiction restricts this type of service, those restrictions apply regardless of what this policy permits.
Your Nagad number is stored only to route deposits and withdrawals correctly. It is not used for any purpose outside your active transaction history and is not shared beyond the Nagad processing network.
Rocket account details you link are held under the same conditions as Nagad data. We pass only the minimum fields the Rocket network requires to confirm a transfer against your coo11 account.
Session cookies keep you logged in across pages. Performance cookies tell us which account steps take longest so we can reduce friction — they do not track you across other sites or build an ad profile.
This policy covers your interactions with coo11 directly — account registration, wallet linking and the pages you browse while signed in. It does not extend to third-party services you reach from our pages, such as payment processors or game studios whose privacy practices are governed by their own terms. Understanding the boundaries helps you know which questions to direct to us and which to raise with the relevant third party.
Any data you submit during registration or when updating your account profile falls fully within this policy. That includes contact details, wallet references and any identity documents we request for verification.
Deposit and withdrawal records processed through your linked Nagad or Rocket wallet are covered here for the retention and access rights described above. The payment provider's own policy also applies to their side of the transfer.
Pages, game lobbies, and promotional notices you view while browsing coo11 are within scope for session and analytics data. We track navigation patterns to improve the account journey, not to profile you commercially.
External links, game studio platforms and payment-network portals operate under their own privacy frameworks. Once you leave coo11 or complete a transfer on a third-party screen, this policy no longer governs that interaction.
You have several concrete actions available to you at any time. You can open your signed-in account area and review the profile details we hold — name, contact information and linked wallet numbers. If any detail is out of date or incorrect, the account settings page shows the fields you can edit directly; for fields that require identity verification to change, the process is described in the instructions shown on that screen. You can also request a summary of the transaction records we hold against your account by raising a query through our published support route. If you believe data held about you is inaccurate and cannot be corrected through the self-service fields, raise it as a formal data query and we will review the record. Finally, if you wish to close your account and understand the implications for any remaining wallet balance, the account closure path is available in settings. Access and eligibility for these actions depend on your local law and the eligible regions set out in our terms.
Sign in and open the account settings page. Your stored profile fields, linked wallet details and registered contact information are listed there for your review.
Edit self-service fields directly in account settings. For verified or identity-linked fields, follow the on-screen correction instructions or raise a support query.
If you believe a record is wrong and cannot be corrected through settings, contact us through the published support route and describe the specific record in question.
Account closure options, including the effect on your Nagad or Rocket wallet balance and any pending transactions, are explained in the closure section of account settings.
If you have a question about how your data is handled, or you want to exercise a right described in this policy, use one of the contact routes listed below. We only list routes that are visibly published on the site — we do not invent channels, operating hours or response-time commitments we cannot stand behind. Your question will be directed to the team responsible for account data.
Open the chat widget from any page while signed in. Describe your data or privacy query and our team will route it correctly.
Use the contact email address published in the support section of the site. Include your registered account reference so we can locate your records.
The help section inside your signed-in account area includes a privacy and data category where common queries are addressed before you need to contact us.
We apply consistent practices to the data held under your coo11 account — from the moment you register through every Nagad or Rocket transaction you complete. The points below summarise the areas most relevant to account security and data access. These are not marketing statements; they describe the operational choices we have made and that you can verify through your account settings and published terms.
Session cookies are set when you sign in and cleared when you sign out or your session expires. Performance cookies do not follow you to other sites. You can review cookie settings through your browser.
Account access is protected by the credentials you set at registration. If you notice unexpected activity, the account settings page includes the steps to secure your access and notify us.
Transaction records are retained for as long as applicable financial record-keeping rules require. Profile data is held until account closure is requested and processed through the closure path in your settings.
If this policy changes in a way that affects your rights, we will note the update date at the top of this page. For questions about a specific change, use the published support routes listed on this site.
These questions reflect what account holders typically ask when reviewing how their data is used on coo11. If your question is not covered here, use the support contact routes listed on this page.
We collect the name, contact details and mobile wallet identifiers — such as your Nagad or Rocket number — that you submit during registration. We collect only what is needed to operate your account and process the wallet transfers you request.
Your wallet number is passed to the Nagad or Rocket payment network only when you initiate a deposit or withdrawal. It is not shared with advertisers or unrelated third parties. Each transfer passes the minimum fields the payment network requires to confirm the transaction.
Sign in and open your account settings page. Your stored profile fields and linked wallet details are displayed there. For a summary of transaction records, raise a query through the published support route and reference your account.
Many fields can be edited directly in account settings. For identity-verified fields, the on-screen instructions describe the correction process. If you cannot update a specific record yourself, contact us through the support routes on this page.
Access to and use of coo11 depends on your local law and the eligible regions defined in our terms. Where local law restricts this type of service, those restrictions apply. This policy governs your data within the scope of your permitted access.
Transaction logs are retained for as long as applicable financial record-keeping rules in the relevant jurisdiction require. Account profile data is held until you request closure through your account settings. After closure, residual data follows our standard retention schedule.